I contracted with a large carrier between Thanksgiving and Christmas to help them transport retail merchandise for the busy holiday season.  I sent them invoices and signed BOL's immediately after delivering the loads.  However, when the dust settled and the money was disbursed, I found out that they shorted me over $1800.  This company didn't even send me settlements; just ACH deposits into my bank account.  This made it impossible to track down what was paid and what was not.

After countless phone calls and emails over a two week period, I finally received settlements explaining what was paid.  Thanks to my record keeping, I was quickly able to determine the loads that I wasn't paid for.  I was able to resubmit them with all required documentation and provide the original emails where they were sent the first time.  I scan all delivery documents and save them on my computer and I have a back up.

I was very disappointed that the carrier mishandled my paperwork and didn't pay on time in accordance with our agreement and told them so.  The representative told me that they were a big company that dealt with thousands of outside carriers like myself.  NO EXCUSE!  An agreement is an agreement. As owner-operators, we are the little guys who can operate more efficiently than the big boys.  We need to keep accurate records of everything we do because you never know when you'll be asked to provide the information because the big carrier/broker lost your paperwork.
 

Comments (8)

Joey Slaughter

Joey Slaughter is the owner of Blue Ridge Transport, LLC. Joey has been in the trucking industry since 1992.

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They get to use your money for a few weeks at no cost to them.

April 29, 2016 14:50:03 PM

Darren, I keep a printer in my truck as well-- Very helpful when filling out broker agreements on the road. Thanks for the tip on the ScannerPro app. I've tried two other apps that I don't particularly like so I'm anxious to try this one.

July 20, 2014 16:05:12 PM

My smartphone and a small printer have saved me many times on paperwork. I use the ScannerPro app on my phone to save all my bols and have scanned all my trucks permits and licensing as well. Having the small printer has saved me a ton of time as dispatch can email me any pertinent paperwork for border crossings, ect, without me having to search for a fax machine.

July 20, 2014 14:35:10 PM

Way to go Joey. As they say the devil is in the details and a big part of the detail is in the dreaded paperwork. I'm glad you were able to finally get your compensation.

February 24, 2014 8:32:04 AM

Glad you got paid. If you did not keep track of your BOL's this could have ended poorly.

February 24, 2014 8:03:17 AM

Good points from both of you. I, too keep a notebook while on the road.

February 23, 2014 6:35:59 AM

I keep the notebook with all my load numbers and dates.

February 23, 2014 5:10:23 AM

As a business owner I also scan all of my paperwork and have documentation to not only back up my settlements but my expenses. Good record keeping is a must in this industry.

February 23, 2014 4:47:46 AM