Here is the description of the Landstar Star of Quality award

When members of the Landstar family go above and beyond the call of duty, their extra efforts are recognized with Landstar’s Star of Quality Award. Deserving business capacity owners (BCOs) and agents receive bronze, silver, gold or platinum lapel pins recognizing their dedication to the best in transportation services.

While chatting with another driver this morning he mentioned that he had just received a Star of Quality award and how proud he was of not only the small pin but more so the letter that accompanied the pin.  I was also proud for him as I know he earned the award and thank you.

Anyone within the Landstar family can nominate a BCO or Landstar agent for the pin; another BCO, corporate employee, agents, or I assume a customer through an agent.

The Star of Quality award is an awesome thank you.  When a business capacity owner (BCO) is nominated for receives one of these awards they know the appreciation is from the nominators heart as the giver has to take the time to write why they think a BCO should receive the pin and a description of what the extra service the BCO or Agent performed.  This personal thank you goes a long way towards great relationships and good feelings.

I read an interesting article by Peter Bregman titled “Do You Really Need to say Thank You?”

Peter gives this example and I find it is true in my own life when I go the extra mile to answer questions and do not get any acknowledgment for my efforts.  Does this happen often no, but when it does I remember it.

John, the CEO of a sales organization, sent an email to Tim, an employee several levels below, to compliment him on his performance in a recent meeting. Tim did not respond to the email.

About a week later, he was in John’s office applying for an open position that would have been a promotion into a management role, when John asked him whether he had received the email. Yes, Tim said, he had. Why, John asked, hadn’t he responded? Tim said he didn’t see the need.

But Tim was wrong. John’s email deserved, at the very least, a “thank you.”

Tim didn’t get the promotion. Was he passed over solely because he didn’t thank John for the positive feedback? No. But was Tim’s lack of response one piece of the Tim puzzle that convinced John he should choose a better candidate? Undoubtedly.

Here is a link to the complete article:

Do You really need to say Thank You

Several years ago, a friend suggested we purchase cards with our names on them to send out as a hand written thank you.  These cards are used for special occasions and when I send them out I have a good feeling as well. They are well  worth the price that we paid for them.

In closing I would like to say “Thank You” to Landstar for creating the Landstar Star of Quality Award as it is greatly appreciated.  More companies need to learn how to say Thank You and mean it.

Comments (2)

Linda Caffee

Bob and Linda started their driver careers after their children left home for college in 2000. Bob started as a driver for a large motor carrier with Linda as a rider. They decided to enter the Expedite industry as team drivers in 2005 and purchased their first Freightliner. Both, Bob and Linda have had their Class A licenses since the early 80's starting out driving in the oil field and hauling grain as fill in drivers where Bob worked as a diesel mechanic. Linda worked at the local country courthouse in data processing.

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When we accept a load we take into consideration how much the load pays, how long we will be on the load, where we will deliver, and a few other things and if all that is a positive we take the load. So we make the decision that we are being paid for all of our time. The Star of Quality is from agents are other BOC's (drivers) who believe you have gone above or beyond what was the norm to solve a problem or to make something work. It is nice when someone notices the care we take to make sure a customer is happy.

January 28, 2018 6:07:57 AM

The best way to say thank you to drivers is to pay them for all of their on duty time.

January 28, 2018 3:59:45 AM